FAQs

SHIPPING INFORMATION

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.


WHAT ARE SHIPPING COSTS?

To the United States: $5

To Canada: $8

Internationally: $10


CUSTOM FEES NOTICE

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer. 


RETURNS AND EXCHANGES

Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.

All our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.


WHAT IF THERE’S SOMETHING WRONG WITH MY ORDER?

While each product is inspected for quality assurance before shipping, it is possible to receive a damaged item, or a mistake due to human error where you do not obtain the item you ordered.

For these reasons, it is important to open and inspect your items as soon as you receive them.

Please notify us within 14 business days of receiving your package if there is anything wrong with your order with the following:

- A photo of the packaging from your order.

- A photo of the item(s) that were incorrectly sent to you.

- A photo of your packing slip included with the package, which needs to also show your order number and itemize the correct items that you did not receive.

If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at zikapparel@gmail.com for further information. 

We cannot honor changes outside of the time frames stated within our policies.